In business there are 5 areas that cause the most problems or bottlenecks:

1. An outdated customer experience that ignores latest wants and needs

2. Superfluous expense categories where uncontrolled spending occurs

3. Customer-borne risk with lack of loyalty and changing trends

4. Disengaged employees who would rather be doing something else

5. Negative pressures from the environment

I realize this list is tough to comprehend without the examples, so take 3 minutes to scan this Harvard Business Review article which includes a chart listing a set of key questions for each bottleneck.

What you can do …

Your challenge is to then discuss these points during your next meeting. All you have to do then is identify and “change the game” in ONE of these areas to make a direct impact on your business. If you want to take this further contact Jerome


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