In developing your business system, certain statements on the business need to be written down and then clearly understood by all persons involved in the business – from the owner through to the most junior employee

One of the first things that should be written into the system is that the customer is the most important person with whom this business will deal. Customers are the reason the business exists. Staff need to realise that it is customers that pay their wages and pay for the product or service produced. Owners and Managers of businesses need to realise that their whole future depends on having a group of satisfied customers

One way of ensuring that this happens is to make sure that everyone in the business fully appreciates that the customer IS the most important person in the business – check out this ebook Customer Service Matters packed full of useful information for your business

Download your copy of the Lead Enquiry to Invoice Guide!

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Avoiding Bad Habits

Avoiding Bad Habits

This month is all about Standards & Norms, what are standards in a business and what becomes a norm (this can be a downward spiral) for most organisations because of unwritten ground rules that have become bad habits.