A new paradigm of performance measure has been adopted by many SMEs. This is based on identifying what the business does in terms of levels of processes and attaching Key Performance Indicators to those processes
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This month is all about Standards & Norms, what are standards in a business and what becomes a norm (this can be a downward spiral) for most organisations because of unwritten ground rules that have become bad habits.
Having never run my own business and given the stats on small businesses surviving, when I first launched Cain Built Ltd., I wanted to learn quickly what not to do, to have the best shot at success. To get things off the ground and in the right direction, I needed a mentor.
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